APPOINTMENT BOOK CHANGES
If you are not able to book an appointment online for an urgent matter – please call us directly on 03 9135 0925.
We are constantly reviewing our appointment book and availability to find the right balance – providing sufficient IN-PERSON consultation time whilst also trying to reducing the amount of time clients stay in the clinic.
For this reason, there will be a reduction in appointment times available for booking online. However, as always, provisions will be made for urgent appointments.
TELEHEALTH CONSULTATIONS VIA VIDEO
Telehealth consultations are now an option for all clients of Brightside Medical.
If during the Telehealth consultation, it is agreed that your physical presence is needed for a comprehensive assessment, an appointment will be made for you to attend the clinic later on the same day.
Telehealth consultations can be booked by calling us on 03 9135 0925, or online via the “Video” appointment type.
Telehealth consultations can now be conducted with video capacity to allow for a more comprehensive experience. All you need is a computer, smart phone or tablet with internet connectivity. A traditional telephone call remains an option if video is not an option.
CONSULTATIONS FOR PATIENTS WITH FEVER AND/OR RESPIRATORY SYMPTOMS
Patients with respiratory symptoms will be asked to wait outside the clinic building after checking in at reception.
You will be call through to the consultation room when the doctor is ready.
We ask that you wear a mask during your consultation out of the respect for staff and other patients at Brightside Medical.
Thank you for your understanding.
WAITING ROOM CHANGES
If you have visited Brightside Medical recently, you would have noticed some changes to our waiting room. These changes are made to maintain appropriate social distancing to protect everyone.
Further to these physical distancing measures, Brightside Medical will at times ask clients to wait outside the clinic until the doctor is ready for their appointment. Of course, everyone is welcome to wait outside / in their car after ‘checking in’, if this is more comfortable.