Telehealth & COVID-19

Home Telehealth & COVID-19


If you are not able to book an appointment online for an urgent matter – please call us directly on 03 9135 0925. 

We are constantly reviewing our appointment book and availability to find the right balance – providing sufficient IN-PERSON consultation time whilst also trying to reducing the amount of time clients stay in the clinic. 

For this reason, there will be a reduction in appointment times available for booking online. However, as always, provisions will be made for urgent appointments. 


Telehealth consultations are now an option for all clients of Brightside Medical.

If during the Telehealth consultation, it is agreed that your physical presence is needed for a comprehensive assessment, an appointment will be made for you to attend the clinic later on the same day.

Telehealth consultations can be booked by calling us on 03 9135 0925, or online via the “Video” appointment type – please select either ‘Respiratory Symptoms’ or ‘Without Respiratory Symptoms’ depending on whether you have a fever, sore throat, cough or shortness of breath.

Telehealth consultations can now be conducted with video capacity to allow for a more comprehensive experience. All you need is a computer, smart phone or tablet with internet connectivity. A traditional telephone call remains an option if video is not an option.


To enable a thorough assessment whilst still adhering to social isolation principles, we ask ALL clients with a fever or respiratory symptoms (sore throat, cough or shortness of breath) to book a Teleheath consultation first. If appropriate, access to COVID-19 testing can be discussed during this time.

An IN-PERSON consultation can also be booked during the Telehealth session if it is necessary and suitable. 

Don’t worry though, we have re-organised our appointment book to make sure there is adequate availability to make sure you have your IN-PERSON review on the same day.

Appointments can be booked by calling 9135 0925 or online via the “Telehealth (Respiratory Symptoms)” appointment type.

Please note: We are requesting all clients with the above symptoms to book this way regardless of whether the respiratory symptoms are the reason for the consultation.


If you have visited Brightside Medical recently, you would have noticed some changes to our waiting room. These changes are made to maintain appropriate social distancing to protect everyone. 

Further to these physical distancing measures, Brightside Medical will at times ask clients to wait outside the clinic until the doctor is ready for their appointment. Of course, everyone is welcome to wait outside / in their car after ‘checking in’, if this is more comfortable.

To minimise the number of people in the clinic, we ask that only the patient and their support person / carer attend their appointment.

We apologise for the inconvenience and thank you for your understanding.



We appreciate your understanding during this time of change. More updates to come.